Succeeding through post covid in Insurance from Heath Ritenour
Heath Ritenour was compelled into the insurance world out of mere chance. Heath worked around the clock to polish up his skills. Who would have thought that Heath Ritenour would climb the ladder to chairman and CEO only beginning as a business insurance agent? He has remarkably spearheaded the Insurance Office of America to be among the best privately-owned insurance brokerages in the US.
The covid 19 pandemics have transformed how business is conducted. However, with this being a new norm, most consumers and business merchants anticipate the post-pandemic environment. Heath Ritenour has taken it upon himself to pinpoint some expectations in the insurance sector. With health safety regulations in place, most agencies experienced an escalation of policyholders who were not price-driven but customer service-driven. Movement restrictions and lockdowns resulted in less exposure to accidents.
A work-from-home strategy was put in place for most companies, a model that is proving sustainable for the long term. This dynamic is quite efficient and effective and saves on operational costs and time. This form of working has also been a flexible way of accessing agents and clients through virtual meetings. Notably, this has led to an uptrend of email and text communication to keep in check with their clients.
Technology has also played its fair share in transitioning the industry through better and faster buying and selling insurance merchandise. Easy access to various insurance products through websites and apps has proven to be worthwhile. Customers can now quickly receive and sign confidential documents via systems such as DocuSign. There is also an increase of new tailor-made products such as telematics, a specially designed software that provides a pay per mile monthly or daily premium charge. Heath Ritenour also notes that old products such as the business interruption insurance would also face a revamp of inclusion or still be excluded depending on the insurance provider.
Connect Heath at professional network: http://Linkedin.com/in/heathritenour/
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